Brightora Cleaning Services

Effective Date: 10.12.2025

Brightora Cleaning Services (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

We may collect the following types of personal information:

• Full name
   
• Email address
   
• Phone number
   
• Residential or commercial address
   
• Cleaning service details (type of service, preferred dates, special instructions)
   
• Messages submitted through contact or enquiry forms
   
• Any other information you voluntarily provide to us
   

We do not collect sensitive information unless required by law.

We collect personal information in the following ways:

• When you submit an enquiry or booking request through our website
   
• When you contact us via phone, email, or social media
   
• When you engage our cleaning services
   
• Through cookies or analytics tools (if enabled on the website)
   

We use your personal information for the following purposes:

• To provide and manage our cleaning services
   
• To respond to enquiries and provide quotes
   
• To confirm bookings and communicate service details
   
• For customer support and service improvement
   
• For internal record keeping
   
• To comply with legal and regulatory requirements
   

We will only use your information for purposes reasonably related to our services.

We do not sell, rent, or trade your personal information.

We may disclose your personal information only when necessary:

• To trusted employees or contractors involved in providing our services
   
• Where required by law or regulatory authorities
   
• To protect our legal rights or prevent fraud
   

Any third parties we engage are required to handle your information securely and confidentially.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

This includes:

• Secure digital storage systems
   
• Restricted access to personal data
   
• Use of reputable service providers and hosting platforms
   

When personal information is no longer required, it will be securely deleted or anonymised.

Our website may use cookies or analytics tools (such as Google Analytics) to improve user experience and monitor website performance.

Cookies may collect information such as:

• Browser type
   
• Pages visited
   
• Time spent on the website
   

You can disable cookies through your browser settings if you prefer.

You have the right to:

• Request access to the personal information we hold about you
   
• Request corrections if your information is inaccurate, incomplete, or outdated
   

To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

If you believe your privacy has been breached, you may contact us directly so we can address your concerns promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.

We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Brightora Cleaning Services
📧 Email:brigtora2025@gmail.com
📞 Phone: 0449909707
🌐 Website: https://brightora.com.au